Services & Delivery

About Us

We are a family owned company with offices in germany and lithuania. Our main studio is based near Speyer in the southwest of germany.

As a kid I was obsessed with art, model making, sculpting and painting everything from airplanes to beetles, dinosaurs and all kind of stuff. A always loved visiting museums and expositions. I’m from a very artistic family. My uncle Jonny Reinert once had the Guiness Wold Record in building the biggest ship in a bottle. I studied industrial design and did a lot of technical work.

It was years later, when I visited a natural history museum with my kids that we saw these great models and real fossils and I thought about the fun I had as a kid with sculpting, art and painting. In university I learned the art of sculpting with polymer clay and all the other classic materials, such as plaster, marble, clay and mold-making and casting techniques as well. Later I learned steel welding, 3D-CAD, metal casting and a lot more. Most of these Skills aren’t required anymore in industrial design (except 3D stuff on the computer, it’s mostly that, today).

My interests in science, movie props, history, art and sometimes nostalgia guides me in my projects.

Best wishes!

Timo Gulbinas

Delivery Information

Main delivery guidelines

  1. Please note all duty and Tax is required to be paid by the customer in their destination country.  
    This may be required by customs before delivery and noresponsibility for this is taken by proartcut.

  2. If you need things by a certain date then please put this in the order notes and we will always endeavour to meet the dates where at all possible.

  3. There will be no refunds issued if items are stopped and returned or destroyed by Customs/Border Force.

  4. The shipping costs we charge are for the physical delivery of the package and associated packing/packaging costs and proartcut orders are not insured during shipment. 

  5. Please choose your products and colours for your order carefully, as orders will be picked, packed and shipped very quickly and we may not see correspondence in time, should you wish to change or cancel. We fulfill orders in strict numerical order so that accurate stock levels are maintained.

  6. Please contact us first before returning anything.

  7. We accept no responsibility for the postage service in the destination country and no refunds will be payable to compensate for a poor delivery service.

  8. Should a parcel remain uncollected by a customer or import fees not paid, it will be returned to usand a reduced refund may be offered at our discretion (USA customers please see USA section below).

  9. Shipping costs are calculated on the value of the sale and we will endeavour to send goods within 1-4 working days of receiving your order, unless otherwise stated such as with a pre-order item.

  10. Please check the tracking details you are sent. Once the package is signed for it is deemed delivered and please check the ordered item as soon as you receive it.

Guide to delivery times 

(This guide will vary according to location and time of year)

  • 🇩🇪 Germany: 1-4 working days from day of shipping

  • 🇪🇺 Europe: 7-14 working days from ship date

  • 🇬🇧 UK: DHL/Royal Mail   1-2 weeks from day of shipping. Please be aware that a VAT is charged on all goods (except for gifts worth £39 or less) sent from outside the UK to Great Britain.

  • 🇺🇸 USA: DHL option is DELIVERY DUTY PAID at present because of changes to import taxes and tariffs from 29th August 2025. All shipments will include taxes and tariffs at checkout.

  • 🌎 Rest of World (ROW): 10-20 working days from day of shipping

  • 🇺🇸 USA: Please be sure to check the rules regarding imports from the EU from 29th August 2025 BEFORE you place your order. 

    On August 29th President Trump’s Executive Order ‘Suspending Duty-Free De Minimis Treatment for All Countries’ will come into effect, meaning that all imports, including those under $800 will be subject to Tariffs and Duties. This means that your orders may be subject to additional taxes and delays after this date.

    We will ship US orders by DHL DDP (this means delivered duty (and tariff) paid). You will notice that our shipping costs have increased to accommodate these charges (our product prices have not increased), but it should mean that you have nothing extra to pay upon receipt of your order.

    If you think there is an issue with the shipping costs, please ask us on the chatbot and we will check for you. The situation is ever fluid at the moment.

    The shipping costs we charge are for the physical delivery of the package and associated packing/packaging costs and proartcut orders are not insured during shipment.

DHL Shipping Details

You will be provided with a tracking number for your order and a link to this DHL tracking side: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html

🇪🇺 EUROPE

Standard shipping is by DHL International Tracked and Signed or Tracked in certain countries.

Please note all duty and Tax is required to be paid by the customer in their destination country. This may be required by customs before delivery but we cannot be responsible for non-delivery due to non payment of tax/duty or items being stopped or destroyed at customs.  

THIS IS IMPORTANT, please be sure to check whether or not the goods are legally allowed into your country to avoid additional costs/problems. For example Switzerland, Austria, Denmark and Italy to name a few have various regulations in place. It is the customer’s responsibility to research this.

🌎 REST OF THE WORLD

Local duty/tax is payable in addition to the postage cost and this cost is to be borne by the customer. The customer is responsible for checking legalities in the destination country regarding importing blades. Standard shipping is by DHL International Tracked and Signed or Tracked in some countries.

“Their attention to detail and commitment to quality truly stood out. We’ve already recommended them to others.”

– Former Customer